FAQs

Our top frequently asked questions.

FAQs

 

What payment mode we accept?

We accept all major credit/debit card payments. Payment can also be made via PayPal, the payment processing platform for online shopping.

Once payment has been completed.

All successful orders will display an on-screen confirmation message and will receive an order confirmation email with delivery details and order number. If you have not received a confirmation email within 3-5 business days, kindly contact us at info@otobodycare.com or +65 6745 5381. Please do not re-create your order.

Unfortunately, we are unable to cancel any orders once payment is confirmed.

Head on over to your shopping bag, and under your order total, enter your promo code in the box that says ‘Enter promo code’ and click ‘Apply’. Please note that promo codes must be applied to receive the qualifying item or offer.

Please contact us at info@otobodycare.com or +65 6745 5381 (9am-6pm) with your order number and we’ll assist you shortly.

Yes, it can be done (Delivery applies on weekdays only). Please contact us at info@otobodycare.com or +65 6745 5381 (9am-6pm).

We use our in-house transport or outsource to third parties depending on the type of delivery.

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